Privacy Policy

Effective Date: February 19, 2026 | Last Updated: March 19, 2026

1. Introduction

Welcome to A&N Towing Inc. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing and roadside assistance services, visit our website, or communicate with us through any channel including phone, email, text message, or messaging platforms such as WhatsApp. This policy is designed to comply with applicable federal and Illinois state privacy laws, including the Illinois Personal Information Protection Act (815 ILCS 530) and the Illinois Geolocation Privacy Protection Act (815 ILCS 511).

By using our services or website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Who We Are

A&N Towing Inc. is a towing and roadside assistance company based in Bridgeview, Illinois. We provide:

  • Emergency towing services
  • Vehicle accident recovery
  • Winch-outs and off-road recovery
  • Tire changes, jump starts, and lockout services
  • Fuel delivery
  • Light and medium-duty towing
  • Equipment and machinery hauling

3. Information We Collect

3.1 Personal Information You Provide

When you request our towing or roadside assistance services, we collect the following information:

  • Name
  • Phone number
  • Vehicle information (make, model, year, color, license plate)
  • Current location and destination
  • Payment information (credit card details, bank account information for payment apps such as Zelle, Venmo, and Cash App). Note that when you pay via peer-to-peer payment platforms, certain personal information such as your username and transaction details may be visible to us through those platforms, subject to each platform’s own privacy policy.
  • Service details and any special requirements
  • Any other information you choose to provide

3.2 Information Automatically Collected

When you visit our website or contact us online, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages you visit on our website
  • Time and date of your visit
  • Referring website or source (including Google Ads)
  • Geographic location data
  • Cookies and similar tracking technologies

3.3 Location Information

To provide towing and roadside assistance services, we collect your precise location information when you request service. This may include GPS coordinates, street address, and nearby landmarks. In accordance with the Illinois Geolocation Privacy Protection Act (815 ILCS 511), we collect this location data only for the purpose of providing the requested towing or roadside assistance services and will not sell or share your geolocation data with third parties for purposes unrelated to providing the service you requested without your explicit consent.

3.4 Photographs, Video, and Vehicle Documentation

Our drivers may photograph or video-record the condition of your vehicle before, during, and after service for documentation purposes. This visual documentation may include images of the surrounding area and, incidentally, individuals present at the scene. These images and videos are stored as part of your service record and are retained in accordance with Section 7 of this policy. If we ever collect, store, or use biometric identifiers or biometric information (such as facial recognition data), we will do so only in compliance with the Illinois Biometric Information Privacy Act (740 ILCS 14), including providing written notice and obtaining your written consent before any such collection.

3.5 Call Recordings

We may record telephone calls for quality assurance, training, and dispute resolution purposes. Illinois is a two-party consent state under the Illinois Eavesdropping Act (720 ILCS 5/14-2), and all call recordings are made only with your knowledge and consent. You will be notified at the beginning of any call that is being recorded, and your continued participation in the call constitutes your consent to the recording.

4. How We Use Your Information

We use the information we collect for the following purposes and legal bases:

  • To dispatch towing and roadside assistance services to your location (contractual necessity — required to fulfill your service request)
  • To communicate with you about your service request, including via phone, text message, email, or WhatsApp (contractual necessity)
  • To process payments for services rendered (contractual necessity)
  • To improve our services and customer experience (legitimate business interest)
  • To maintain records for business and legal purposes (legal obligation and legitimate business interest)
  • To respond to inquiries and provide customer support (legitimate business interest)
  • To comply with legal obligations, including tax, licensing, and regulatory requirements (legal obligation)
  • To detect and prevent fraud (legitimate business interest)
  • To send you service-related text messages such as dispatch updates and estimated arrival times, subject to your consent where required (consent / contractual necessity)
  • To display relevant advertising through Google Ads remarketing and conversion tracking (consent — see Section 6 on Cookies)

5. Third-Party Services and Data Sharing

We share your personal information with trusted third-party service providers to operate our business. These third parties include:

5.1 Google Services

We use various Google services that may collect and process your information:

  • Google Analytics: To analyze website traffic and user behavior. Google Analytics collects information about your visit to our website, including pages viewed, time spent, and navigation patterns.
  • Google Ads (including Remarketing and Conversion Tracking): To display targeted advertising to potential customers and to measure the effectiveness of our advertising campaigns. When you visit our website, Google may place cookies on your device to serve you ads based on your prior visits to our site (remarketing). Google may also track whether you completed certain actions on our website after clicking on an ad (conversion tracking). You can opt out of personalized advertising by visiting Google’s Ad Settings at https://adssettings.google.com.
  • Google Maps: To determine your location, provide directions to our drivers, and calculate distances and routes for service delivery.

For more information about how Google uses data, visit: https://policies.google.com/privacy

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

5.2 Payment Processors

We use third-party payment processors to handle credit card transactions and bank app payments. Our primary payment processors include Square and Stripe (or other processors as applicable). These processors have their own privacy policies and handle your payment information according to industry security standards (PCI DSS compliance). You can review their privacy practices at their respective websites.

We do not store complete credit card information on our systems.

5.3 Communication Platforms

We may communicate with you through the following platforms, each of which has its own privacy policy governing data processed through their service:

  • WhatsApp (operated by Meta Platforms, Inc.): If you contact us or we contact you via WhatsApp, your messages and associated data (phone number, message content, timestamps) are processed by Meta in accordance with WhatsApp’s privacy policy. We encourage you to review WhatsApp’s privacy policy at https://www.whatsapp.com/legal/privacy-policy.
  • Phone and SMS messaging service providers

5.4 Other Service Providers

We may share your information with:

  • Dispatch and fleet management software providers
  • IT service providers and contractors
  • Insurance companies when processing claims related to your service (limited to information reasonably necessary to process the claim, such as your name, vehicle information, service details, and photos of vehicle condition). We share this information only when you or your insurance provider initiates a claim, or when we are required to do so by law.

5.5 Legal Disclosures

We may disclose your information when required by law or in response to:

  • Legal process, court orders, or government requests
  • Law enforcement investigations
  • Protection of our rights, property, or safety
  • Protection of our customers or the public

5.6 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity.

6. Cookies, Tracking Technologies, and Consent

We use cookies and similar tracking technologies to enhance your experience on our website. We obtain your consent before placing non-essential cookies (such as analytics and advertising cookies) on your device through a cookie consent banner displayed when you first visit our website.

6.1 What Are Cookies

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

6.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly. These do not require your consent.
  • Analytics Cookies: Help us understand website usage (Google Analytics). Placed only with your consent.
  • Advertising Cookies: Track ad performance, enable remarketing, and measure conversions (Google Ads). Placed only with your consent.
  • Functional Cookies: Remember your preferences and settings

6.3 Managing Cookies

You can control cookies through our cookie consent banner, which allows you to accept or decline non-essential cookies. You can also control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies
  • Delete cookies when you close your browser

However, disabling cookies may affect the functionality of our website.

7. How Long We Retain Your Data

We retain your personal information for as long as necessary to:

  • Provide our services
  • Maintain business and service records
  • Comply with legal, accounting, and tax requirements
  • Resolve disputes and enforce our agreements

Typical retention periods include:

  • Service records: 7 years for accounting and legal purposes
  • Payment information: As required by financial institutions and law
  • Contact inquiries: 3 years
  • Website analytics: 26 months (Google Analytics default)
  • Vehicle condition photographs and videos: 3 years from the date of service, or longer if required for an active claim, dispute, or legal proceeding
  • Call recordings: 2 years from the date of the call

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access

You have the right to request access to the personal information we hold about you.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

8.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

9. Illinois Residents and Privacy Rights

A&N Towing Inc. is based in Illinois and is committed to complying with applicable Illinois privacy laws. If you are an Illinois resident, you have rights under the Illinois Personal Information Protection Act (815 ILCS 530) and other applicable state laws. Below is a summary of your key rights:

9.1 Right to Know

You have the right to request information about:

  • The categories and specific pieces of personal information we have collected about you
  • The categories of sources from which we collected your personal information
  • The business or commercial purpose for collecting your personal information
  • The categories of third parties with whom we share your personal information

9.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (such as information we are required to retain for legal, accounting, or regulatory purposes).

9.3 Right to Opt-Out of Sale or Sharing

We do not sell your personal information. We may share certain data with advertising partners (such as Google Ads) for the purpose of remarketing and targeted advertising, which some privacy frameworks may consider “sharing” of personal information. You can opt out of this sharing at any time by adjusting your cookie preferences through our cookie consent banner, visiting Google’s Ad Settings at https://adssettings.google.com, or contacting us using the information in Section 16 of this policy. If our practices change regarding the sale of personal information, we will update this Privacy Policy and provide you with the ability to opt out.

9.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your privacy rights.

9.5 How to Exercise Your Rights

To exercise your privacy rights, please contact us using the information provided in Section 16 of this Privacy Policy. To verify your identity, we may ask you to provide information that matches our records, such as your name, phone number, and details of a recent service (e.g., date of service, vehicle information). We will verify your identity before processing your request. If we are unable to verify your identity, we may request additional documentation. We will not fulfill a request if we cannot verify that the person making the request is the person about whom we collected information.

9.6 Categories of Personal Information Collected

Under applicable privacy laws, we collect the following categories of personal information:

  • Identifiers (name, phone number, email address, IP address)
  • Commercial information (service history, transaction details)
  • Financial information (payment card details, bank account information)
  • Geolocation data (precise location for service dispatch)
  • Vehicle information (make, model, license plate)
  • Internet or network activity (website browsing history, cookie data)
  • Audio information (call recordings, if applicable)
  • Visual information (photographs and video of vehicle condition)

10. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure data storage and transmission
  • Encryption of sensitive information
  • Access controls and authentication requirements
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

11. Data Breach Notification

In the event of a data breach involving your personal information, we will comply with the Illinois Personal Information Protection Act (815 ILCS 530) and notify affected individuals in the most expedient time possible and without unreasonable delay. Notification will be provided by email, written notice, or, if the cost of notification would exceed $250,000 or the affected group exceeds 500,000 persons, by substitute notice as permitted by law. We will also notify the Illinois Attorney General as required by law.

12. SMS / Text Message Communications

We may send you text messages (SMS) related to your service request, including dispatch updates, driver arrival notifications, estimated arrival times, and payment confirmations. In compliance with the Telephone Consumer Protection Act (TCPA):

  • By providing your phone number and requesting service, you consent to receive service-related text messages from A&N Towing Inc.
  • Message frequency varies based on your service request
  • Message and data rates may apply depending on your mobile carrier and plan
  • You may opt out of text messages at any time by replying STOP to any message or by contacting us at (708) 963-2227 or towing@aandntowing.us
  • For help, reply HELP to any message or contact us directly
  • We do not send marketing or promotional text messages without your separate, express written consent

13. Email Communications

We may send you service-related emails, such as service confirmations and receipts. If we send promotional or marketing emails, we will comply with the CAN-SPAM Act, including providing a clear unsubscribe mechanism in every marketing email, identifying the message as an advertisement, including our physical mailing address, and honoring opt-out requests within 10 business days.

14. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under the age of 13 as defined under the Children’s Online Privacy Protection Act (COPPA), or from minors under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

15. Third-Party Links

Our website may contain links to third-party websites (including payment processors, Google services, and WhatsApp). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our website
  • Updating the “Last Updated” date at the top of this policy

We encourage you to review this Privacy Policy periodically.

17. Global Privacy Control and Do Not Track Signals

Some web browsers support a “Do Not Track” (DNT) feature and the newer Global Privacy Control (GPC) signal. While there is currently no uniform standard for DNT signals, we are committed to respecting user privacy preferences. If your browser sends a Global Privacy Control signal, we will treat it as a valid opt-out request for the sharing of your personal information for advertising purposes, and we will limit the placement of non-essential tracking cookies accordingly.

18. Accessibility

A&N Towing Inc. is committed to ensuring that this Privacy Policy and our website are accessible to people with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you experience difficulty accessing any part of this Privacy Policy or our website, or if you would like to receive this Privacy Policy in an alternative format (such as large print or audio), please contact us at towing@aandntowing.us or (708) 963-2227 and we will make reasonable accommodations.

19. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us:

A&N Towing Inc.

Location: 8400 S Oketo Ave Bridgeview, Illinois 60455

Email: towing@aandntowing.us

Privacy Inquiries: privacy@aandntowing.us

(708) 963-2227

www.aandntowing.us

For privacy rights requests, please include “Privacy Request” in the subject line of your email or mention it when calling. You may also send written requests to our physical address.

We will respond to your request within 30 days. If we need additional time, we will notify you of the reason and the expected response date.